Frequently asked questions

Which payment methods do you accept?

Card, handled by Stripe: your bank details never pass through our servers. Bank transfer is also possible; the account details then appear on the order summary and the order is prepared once the funds arrive.

How do I track my order?

Every order receives a reference of the form CMD-000000, sent by email as soon as it is placed. The Order tracking page shows its status at any time using that reference. Account holders find all their orders in their customer area.

Can I change my mind after buying?

Yes. You have fourteen days from receipt to withdraw, without having to give a reason. The Right of withdrawal page sets out how to proceed and includes the standard form.

What guarantee applies?

The statutory guarantee of conformity applies for two years, and the guarantee against hidden defects for two years from the discovery of the defect. These are owed by the seller and are in addition to, not instead of, any commercial guarantee from the manufacturer.

What power for my room?

As a guide, allow about 100 watts of cooling power per square metre for a well-insulated room of standard height, more for a south-facing aspect, large glazed areas or a top floor. The recommended area is shown on each product page.

Do you install fixed air conditioners?

Yes. Our technicians hold the certificate of competence for refrigerant gases required by European regulation to handle these appliances. Installation is not part of the product price: it is free of charge in Paris and, everywhere else, quoted after the order based on the location. You remain free to decline the quote and use the qualified installer of your choice.

Does a portable air conditioner need installing?

No. It plugs into a socket and vents warm air through a hose passed through a partly open window or a dedicated opening. Only fixed appliances, which contain refrigerant gases, require a certified professional.

What do I do with my old appliance?

We take it back free of charge with the purchase of equivalent equipment, under the waste electrical and electronic equipment scheme. Mention it when ordering.

My question is not listed here

Write to us at contact@instafreez.com. Give your order reference if your question concerns a purchase in progress: the answer will come faster.